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We typically respond to all inquiries within 24-48 hours. Premium members receive priority support with faster response times.
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Multiple Ways to Connect
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Live Chat
Members-only instant help
Get real-time support for urgent questions during business hours. Join as a free member to access live chat support.
Available 24/7 • Join Required
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Active
Community Forum
2.8M+ active members
Join discussions and get help from experienced members 24/7.
Available 24/7 • Join Required
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Always Open
Training Portal
Self-help resources
Access video tutorials, guides, and step-by-step instructions.
Available 24/7 • Join Required
Frequently Asked Questions
Find quick answers to the most common questions about Wealthy Affiliate and our services.
Do I need to have experience before joining?
At Wealthy Affiliate all of our training starts from ground zero and we do not assume that anyone has experience. Many highly successful members started out with no technical knowledge and no experience with the Internet. If you can write an email to a friend, you can be highly successful at Wealthy Affiliate!
What forms of payment are accepted?
We accept Visa, MasterCard and PayPal as forms of payment for Premium memberships at Wealthy Affiliate. You can choose to use credit card today, then change to PayPal at a later date, or vice versa. You are in full control over your billing and can choose what works best for you.
How quickly can I achieve success online?
We get this question all the time and the answer is that it "DEPENDS" on one thing, it depends on you! Success online requires dedication, consistent effort, and following our proven training system. Some members see results within their first few months, while others take longer as they learn and implement the strategies.
What kind of support do you provide?
We provide comprehensive support including 24/7 community help, expert training materials, live chat support, detailed tutorials, and personalized assistance from our support team. Whether you're just starting or looking to scale your business, we have the resources to help you succeed.
Is there a money-back guarantee?
Yes! We offer a 30-day money-back guarantee on all Premium memberships. If you're not completely satisfied with your experience during your first 30 days, we'll provide a full refund, no questions asked.
Can I cancel my membership anytime?
Absolutely! You have complete control over your membership and can cancel at any time through your account settings. There are no long-term contracts or cancellation fees. Your membership will remain active until the end of your current billing period.
Still have questions?
Can't find what you're looking for? Our support team is here to help you get the answers you need.
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Average response time: 24-48 hours
2.8M+
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Countries Served
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Years Online
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Success Stories
The world's most successful affiliate marketing training platform. Join 2.8M+ entrepreneurs building their online business with expert training, tools, and support.
Since 2005, Wealthy Affiliate has been the go-to platform for entrepreneurs looking to build successful online businesses. With industry-leading security, 99.9% uptime, and a proven track record of success, you're in safe hands.
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